Job Description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds.  We are i mproving how we live, work, and move today and for the next generation!  We know that the only way a business thrive is if our people are thriving.  That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings  help to create efficient, safe , adaptable, and responsible environments. Our aim  isn’t  just about improving buildings;  it’s about creating perfect places that improve people’s lives. 

Transform  the everyday with us !

The Service Operations Manager  leads a team responsible for performing service work for building automation, fire, life safety, or security systems.  The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.  Target revenue achievement for this position is greater than $10million annually.

As a  Service Operations Manager , you will:

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, e nsure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information  turnove r to inspection team.
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.  
• Develop customer relationships and  maintain  high levels of customer satisfaction while ensuring effective and  timely communications and  determine technical labor loading and  appropriate balance of talent to ensure proper resource coverage to meet customer needs. 
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are  properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.  
• Maintain excellent organizational and interpersonal skills .

You will make an impact with these qualifications: 

Basic Qualifications: 

• Associate degree from a two-year college or technical school

• 2+y ears of  e xperience supervising teams

• On-the-job i ndustry experience with strategic planning, contracting, project management, account management, and all aspects of general business management

• Ability to  demonstrate an u nderstanding of financial reporting  and apply ing cost control measures 

• On-the-job  experience with or educational exposure to  Security Systems
• Experience with  Microsoft Office  

• V erbal and written communication skills in English

• Must be 21years of age and  possess a valid driver's license with limited  violations ; must meet eligibility requirements to  participate in Siemens' fleet vehicle program

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications: 

• Bachelor’s degree 

Ready to create your own journey? Join u s  today !

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare.  From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with  purpose adding real value  for customers. 

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

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